FREQUENTLY ASKED QUESTIONS
How to Order?
- Simply contact our marketing staffs who will always be ready for assistance.
What are the prices?
- FOB mostly, CNF/CIF, ex-factory.
What is the payment term?
- 40% advance payment with the balance is against documents.
- 100% irrevocable L/C at sight by negotiation.
Are Samples available?
- We will provide the buyer with some sample with the following conditions :
- Sample request less than 0.5m2/15kgs is free of charge.
- Sample delivery cost will be at buyer’s account.
When to start production?
- Right after our Bank confirms the arrival of the L/C or the advance (deposit) payment.
How long till shipment?
- Leadtime is generally around 25 to 35 working days per container, dependent on the products.
Trial or Minimum Order?
- 1x20ft or 22 tons or 400 - 1200m2, dependent on the typse of product.
And how is packaging?
- After tight supervision on production, the order will be put into good export standard quality wooden palettes;
we also provide packaging based on ISPM 15 and AQIS standard dependent on request.
How to deliver?
- Delivery is done in containers and ships. Shipments are either nominated by customers or by our appointed shipping agent.
Guarantee and/or Claim?
- Replacement or repair will be done when any manufacturing defect found.
- Claims are due for mistake caused by production or packaging.
- We are not responsible for any defect that caused by the shipping or any force major condition.
Where to transfer deposit / balance or send LC?
- We have several Bank Accounts that will be suggested for convenient remittance.
Less communication time
but better understanding
Experienced and useful
introduction and suggestion
Worry-free stone products
Stable supply chain